Reputation is Key.
Deb Neuman talks about how to keep a positive business reputation.
-Be kind, honest and do your best.
-Social media: Post positive statements. Share positive posts about your business.
-When you make a mistake: admit it, own it, and apologize. People will forgive.
-Always monitor your online reputation: “Google alert” is a helpful resource.
-If some does complain about your business: respond right away. Apologize, and do so publicly.
-Take the high road if possible.