LEWISTON, Maine (AP) — A transportation company that provides rides to medical appointments for people in Maine’s Medicaid program has been told by the state to improve performance or risk losing its contract.
Coordinated Transportation Solutions, with an office in Lewiston, took over the non-emergency transportation services contracts for parts of Maine on Aug. 1.
Stefanie Nadeau, director of the Office of MaineCare Services, says from Aug. 1 to Sept. 14, between 15 percent and 58 percent of callers — people needing rides to appointments and services — hung up before they reached a live person. She says people are missing appointments.
The Sun Journal, reports that she gave the company until Dec. 1 to show “significant measurable improvement” or risk having the $28 million contract pulled.
The company’s president did not return calls.