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FairPoint Communications Faces More Criticism 

Catherine Pegram

FairPoint Communications faces more criticism for its service in Northern New England, this time in New Hampshire.The consumer advocate is asking the state’s Public Utilities Commission to open a new investigation into the company’s problems. Last year FairPoint took over Verizon’s landline phone and Internet operations in Maine, New Hampshire and Vermont. Since then, it’s been plagued by customer service, billing and operational issues. A FairPoint spokeswoman says the company agrees more needs to be done in New Hampshire, but doesn’t think an investigation is warranted.