Fairpoint Trying to Address Customer Service Complaints

Updated 6 years ago

FairPoint Communications is trying to improve its customer service after being plagued with complaints.The company has set weekly targets for responding to customer issues.FairPoint bought Verizon Communications’ landline telephone andInternet business in Maine, New Hampshire and Vermont a year agoand switched to its own computer systems in January. Since then, they’ve been inundated with complaints from customers who can’t get phone service, have received confusing bills and have spent hourson hold.The company has set targets for the next 10 weeks coveringincomplete orders, late orders, billing errors and other issues.


MENU