A spokesman says technicians are now trying to confirm the problem so it won’t recur. FairPoint spokesman Jeff Nevins says fixing the glitch is ":a top priority.":
There have been several instances of prolonged gaps in 911 service for some Cumberland County residents since mid-April, most recently last weekend. Now, calls are going through the state police communications center in Gray, which is serving as a backup system.
Service interruptions have affected residents of 17 communities in the county.
Nevins says FairPoint is checking Maine’s seven other 911 call centers, which have similar software as Cumberland County’s, but there have been no problems in any of them. The spokesman also says that call centers in New Hampshire and Vermont use different software and are not affected.